Product support
App issues, bugs, workspace questions, generated artifact problems, or general help.
Support
Contact Tackd
Use the right inbox so product issues, security reports, privacy questions, and billing problems reach the right workflow.
Trust posture
Beta-ready, not SOC 2 certified yetThese pages document how Tackd protects customer data today and what still needs formal review before enterprise procurement.
Last updated May 2026
Contact Channels
Security reports
Vulnerability reports, suspected unauthorized access, or possible customer data exposure.
Billing
Subscription, invoice, seat count, failed payment, or Stripe portal questions.
Privacy and legal
Privacy requests, DPA questions, subprocessors, terms, and customer security questionnaires.
What to Include
- Your account email and workspace name.
- The URL or prospect/artifact involved, if relevant.
- What you expected to happen and what happened instead.
- Screenshots, timestamps, and steps to reproduce for bugs.
- For security issues, include impact, affected data, and reproduction details.
Beta Response Targets
During beta, Tackd targets same-business-day review for security and data-access issues, and one to two business days for general product and billing support. These are targets, not guaranteed service-level agreements.